PC support engineers diagnose and solve the problems people have with their PCs. Some PC support experts are often called help desk technicians. They work in call centres and provide users with instructions and tips for troubleshooting phone calls or emails. Others work at the central help desks of companies and retailers, while other support technicians conduct on-site visits to solve PC problems. You may also need to configure or repair computers and related devices, such as printers and word processing software. Because these professionals work so often with clients, it is helpful to have excellent skills.
What does an it support technician do? As a PC support engineer, you are responsible for diagnosing and solving technical problems that affect the proper functioning of PCs. They provide professional advice and support to organisations or individual clients that use PCs. While you are primarily responsible for troubleshooting hardware, peripherals and software applications, you may need to have a basic understanding of network and Internet connectivity. You must be able to work consistently with PC end-users and technical and non-technical employees. As you advance in your career and specialise in your skills, you may need to provide support for systems, end-users and applications after hours.
What training do I need?
There is no academic standard for a career as a PC support engineer. Some companies require a degree in information or computer systems, others only a certificate and sufficient work experience. If you're interested in earning a degree and increasing your chances of gaining employment in the information technology industry, an associate's or bachelor's degree in computer science is often sufficient. Degree programs provide you with an understanding of computer programming, operating systems, data structures, systems analysis and algorithms.
Often requested by employers and arguably as important as formal education is industry certification. Several software vendors, hardware manufacturers and industry-standards organisations offer specialised credentials for computer support specialists. You can earn basic certifications, such as CompTIA's A+ or Network+ credentials, as well as more advanced options, including Microsoft's Certified Systems Engineer or Certified Desktop Support Technician designations, as you gain PC support experience.
Where can I find work?
Public agencies, private organisations, and service centres employ PC support engineers. Some hardware and software vendors hire support engineers who work in a central location to answer calls and emails from individual customers with PC issues. You can also work in a PC retail centre or a third-party organisation that provides help desk services.
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